Electronic Office Welcomes Delano Collins
Electronic Office, Western North Carolina’s longest-standing IT Managed Service Provider, proudly announces the appointment of Delano Collins as its new Chief Operating Officer. Collins will lead service delivery, operations, and innovation initiatives as the company deepens its commitment to secure, reliable, and human-centered technology solutions.
Founded in 1981, Electronic Office has built its reputation as a Trusted Technology Advisor to organizations across the Southeast. Collins’ appointment marks a key step in advancing the company’s data-driven operations and next-generation service capabilities.
“It’s a privilege to serve an organization that’s been helping clients thrive through technology for more than four decades,” said Collins. “My goal is to build on that legacy—using clear metrics, smart automation, and applied AI to make every client interaction faster, more transparent, and more reliable.”
Collins brings deep experience at the intersection of IT operations, cybersecurity, and service management. Over his career, he has led teams through modernization initiatives, compliance readiness, and large-scale systems transformations designed to align technology with business outcomes.
Driving Service Excellence Through Data and Innovation
Under Collins’ leadership, Electronic Office is reinforcing its focus on measurable performance and continuous improvement. The company has already implemented live dashboards tracking key service metrics such as SLA attainment, response and resolution times, first-touch resolution, and client satisfaction scores.
Other ongoing initiatives include:
- Automation as a Force Multiplier: Streamlining workflows, standardizing configurations, and preventing issues before they occur.
- Applied AI for Service Accuracy: Leveraging artificial intelligence to analyze recurring issues, improve triage precision, and enhance engineer-client interactions.
- A Faster Front Door: Expanding Electronic Office’s AI-driven call attendant, Jessica, to ensure every client reaches the right resource as quickly as possible.
- Expanded Service Offerings: Introducing new tools and services that help organizations operate at the “speed of business” while maintaining a security-first posture.
“Delano’s leadership strengthens our ability to deliver what clients value most: reliability, responsiveness, and results,” said Kemper Brown Jr., Chief Executive Officer of Electronic Office. “He understands how to scale systems without losing the human touch that defines our culture.”
About Electronic Office
Founded in 1981, Electronic Office is a leading IT Managed Service Provider based in Asheville, North Carolina. The company delivers comprehensive technology solutions—including managed IT services, cybersecurity, business continuity, and cloud management—to clients across the Southeast. Its mission is simple: to help organizations run securely, reliably, and efficiently through partnership and innovation.
