Serving the IT Needs of WNC for Over 35 Years.
Electronic Office has been serving the community of Western North Carolina since 1981. Our mission is to be the trusted technology advisor of each client we serve. We provide managed IT services to clients in Western North Carolina as well as those with remote offices across the U.S. and its territories. We provide hardware and software support, acquisition services, and bench repair for PCs and printers.
IT SOLUTIONS
Experts in IT for Business
By partnering with Electronic Office, you get proven enterprise-level expertise previously unavailable to small and medium-sized businesses. We provide the security and stability for your IT environment so you can focus on driving your business, not worrying about technology. By establishing a reliable environment, pains associated with IT will be replaced by peace of mind knowing your systems always work.
Managed IT
Electronic Office's support plans offer a set of comprehensive IT management services at a predictable and affordable monthly cost. Our plans provide first-class IT support and a sophisticated set of IT management tools to ensure your systems are available when you need them.
Cloud Solutions
Electronic Office provides best-in-class cloud based IT solutions including Microsoft's Office 365 platform, data backup and recovery, antivirus and antispam, and voice solutions.
IT Security
Understanding network security can be complicated, but ensuring that your network is secure from malicious threats shouldn’t be. Protect your infrastructure from threats and compliance violations with powerful, easy-to-use solutions.
IT Assessments
Whether you're assessing your business's readiness for the cloud, evaluating staffing issues or looking to cut IT costs, the in-depth nature of Electronic Office's IT Assessments allow our staff to ensure that all your critical questions get answered.
Data Backup
With our backup solution, you can expect to have your data and applications protected, accessible and available quickly. We provide peace of mind knowing that you are prepared for anything with on-demand verification that your server and data have been replicated.
Enterprise IT Services
Large enterprises rely on The Electronic Office to give their IT Departments a competitive advantage. We have extensive experience supporting organizations with regional and global footprints. Rely on us for seamless IT support, no matter the size of your team or complexity of your IT environment.
INDUSTRY SOLUTIONS
Experts in Your Industry
When it comes to your IT environment, you’re looking for a professional service provider who can best support the health of your systems within your specific industry.
While our clients range in size, location, and level of complexity, our team of IT experts is well versed in a range of sectors, from healthcare practices to educational institutions. We can meet the needs of any established or growing business.
Healthcare IT
Our staff has a comprehensive understanding of HIPAA and HITECH requirements as well as the pros and cons of available practice management and electronic health record software. This expertise has helped us to build a client base that is 80% healthcare clients.
Small & Medium Business
Whether you’re an entrepreneur needing small business IT solutions or a CEO with dozens of staff under one roof, we can offer a set of comprehensive IT managed services that keeps your employees connected to one another and protected from security threats.
Professional Services
Your job isn’t IT support; it’s looking out for the best interest of your clients. Whether you’re an attorney, CPA, accountant, wealth manager, insurance agent, or engineer, you have people who count on you to keep their confidential information secure. We have experience protecting sensitive customer information so you can focus on meeting your clients’ needs every time.
Nonprofit & Education
As technology is ever-changing, so, too, are the ways in which it intersects with education and the nonprofit sector. We work behind the scenes to improve efficiency so your teachers and administrators can focus on what matters most. From campus-wide wireless solutions to cloud migration, we provide IT solutions for schools, nonprofit organizations, and other entities.
Municipal & County Authorities
Local governments and municipalities have many moving parts. Our team has passed extensive background checks and earned the trust of many departmental authorities to manage their technology. We maintain an expert knowledge base to support a range of entities, including cities and towns, sewer and water authorities, emergency services, and ABC Commissions.
Leisure & Hospitality
Innovative businesses like yours make Western North Carolina a premier place to visit and top place to live. Whether you build a product or foster an experience, our experts can keep your systems optimized and your data secure. We’ll eliminate the worries of downtime and allow you to focus on growing your business.
Our mission:
Be the trusted technology advisor of each client we serve.
Established. Experience. Expertise.
The experience, expertise and education of our staff as well as the longevity of our company sets us apart from other IT providers. The Electronic Office is recognized as a technology thought leader in Western North Carolina. Our highly-trained team provides best-in-class support from our Network Operation Center (NOC).
Leadership
Kemper W. Brown
CHAIRMAN AND FOUNDER
The Electronic Office was founded by our Chairman, Kemper W. Brown. Kemper is originally from New Orleans and moved to Atlanta, where he worked as a systems analyst for Georgia Power. In 1981, he and his wife moved to Asheville to start the business and build a home. Kemper holds an MBA from Tulane University and is a Certified Information Systems Security Consultant.
Kemper Brown, Jr.
CHIEF EXECUTIVE OFFICER
Kemper is an Asheville native where he grew up working at the Electronic Office. He graduated from the University of North Carolina at Chapel Hill with a BS in chemistry. Following 3 years working in biotechnology and drug development, he moved back to Asheville to join Electronic Office in 2011. Kemper attended the Carolina Business Institute and is a Certified Information Systems Security Professional (CISSP). His interests include tennis, skiing, entrepreneurship, technology, and family businesses.
Matthew Shea
CHIEF OPERATING OFFICER
Originally from New Hampshire, Matt moved to Asheville from Florida, where he attended Broward College, and was a logistics coordinator for Miami-Dade County. Prior to his current position, Matt served as Service Manager and later Operations Manager. Matt holds numerous industry hardware and operation certifications.
Management Team
Brett J. Yarrington
EXECUTIVE DIRECTOR OF CLIENT SERVICES
Brett is originally from the Tampa Bay area of Florida where he functioned as a business analyst and later as a successful executive account manager for Sage Software. Brett moved to Western North Carolina in 2008 to raise his children and pursue outdoor interests. Combining a mix of experience, professional leadership and business strategy, Brett works with clients to maximize the benefits of technology.
Kevin James
IT MANAGER
Kevin and his wife Lori moved to the Asheville area from Vermont in 2009 and shortly after he began his career at Electronic Office. While working for IDX Systems and later GE Healthcare, Kevin gained many years of experience in several areas of IT. Kevin currently holds a Microsoft MCSE certification.
Victor Ray
SERVICE DELIVERY MANAGER
Prior to moving to Asheville in 2014, Victor worked as a client user support specialist for Ascension Health in his hometown of Indianapolis, Indiana. He also held positions as business relations manager and service delivery manager with the Consolidated City of Indianapolis and Marion County. Through both experiences he developed extensive knowledge in client relationship management, business analysis, project management, and service delivery management.
Lacey Hein
BUSINESS/HR MANAGER
Originally from Charleston, SC, Lacey has lived in WNC for over 20 years. She holds a bachelor of science degree in business administration with a specialization in finance from UNC-Pembroke and has over 12 years of experience in human resources, office management, and accounting. Lacey is an avid horseback rider focusing in Western Dressage and volunteers with the Hendersonville High School Band and Boy Scout Troop 605.
Our History
Our Partners
The Electronic Office takes pride in partnering with best-of-breed organizations that share our values and commitment to excellence. These partners range from international enterprises to local small businesses, and all have been recognized across our industry.
Careers
We hire the best in the business.
At The Electronic Office, we take pride in the strength of our team. We are always looking for talented individuals who share our passion and values.
IT Hardware Technician I
The IT Hardware Technician I is responsible for handling first level support of service requests. This relates to all technology, to include: workstations, printers, networks, and vendor specific hardware and software.
SEE FULL DESCRIPTIONIT Hardware Technician II
The Hardware Technician II is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software, as well as some line of business applications.
SEE FULL DESCRIPTIONIT System Engineer Level I
The IT System Engineer Level I is responsible for handling second level support of service requests from our clients. This position can either be remote, onsite or embedded. This relates to all technology including workstations, servers, printers, networks, vendor specific hardware and software, as well as client specific line-of-business applications.
SEE FULL DESCRIPTIONIT System Engineer Level II
The IT System Engineer II is responsible for handling third-level support of service requests from our clients. This position can either be remote, onsite or embedded. This relates to all technology including workstations, servers, printers, networks, and vendor specific hardware and software, as well as line of business applications.
SEE FULL DESCRIPTIONWe're recognized for our work.
2016
Top 501 Managed Service Providers
Recognized as one of the world's top 501 managed service providers
2015
Top 501 Managed Service Providers
Recognized as one of the world's top 501 managed services providers
2014
Top 501 Managed Service Providers
Recognized as one of the world's top 501 managed services providers
2013
Top 501 Managed Service Providers
Recognized as one of the world's top 501 managed services providers
2016
Top 100 Vertical Market MSP
Honored as a top managed services provider in healthcare
2017
Gold Competencies
Midmarket Solutions Provider, Datacenter, Identity and Access
Electronic Office is the most recognized Microsoft partner in Western North Carolina.
Electronic Office is the most recognized Microsoft partner in Western North Carolina.
2017
Silver Competencies
Datacenter, Devices and Deployment, Hosting, Identity and Access, Midmarket Solutions Provider
Electronic Office is the most recognized Microsoft partner in Western North Carolina.
Electronic Office is the most recognized Microsoft partner in Western North Carolina.
2009 - 2016
Premier Service Partner Award
This premier designation highlights Electronic Office as one of Lenovo’s best-in-class service and solutions providers.
2015
Pioneer 250
Recognizing companies with a business model heavily weighted toward managed services and focused on the small and mid-size business market
Contact
We’re here to help.
Phone:
(828) 274-1196
Visit us on the web:
