Our cloud-based services

will keep you soaring.

Your healthcare practice

needs healthy IT.

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We're your virtual

chief information officer.

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Serving the IT Needs of WNC for 35 Years.

Electronic Office has been serving the community of Western North Carolina since 1981. Our mission is to be the trusted technology advisor of each client we serve. We provide managed IT services to clients in Western North Carolina as well as those with remote offices across the U.S. and its territories. We provide hardware and software support, acquisition services, and bench repair for PCs and printers.

IT SOLUTIONS

Experts in IT for Business

By partnering with Electronic Office, you get proven enterprise-level expertise previously unavailable to small and medium-sized businesses. We provide the security and stability for your IT environment so you can focus on driving your business, not worrying about technology. By establishing a reliable environment, pains associated with IT will be replaced by peace of mind knowing your systems always work.

Managed IT

Electronic Office's support plans offer a set of comprehensive IT management services at a predictable and affordable monthly cost. Our plans provide first-class IT support and a sophisticated set of IT management tools to ensure your systems are available when you need them.

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Healthcare IT

Our staff has a comprehensive understanding of HIPAA and HITECH requirements as well as the pros and cons of available practice management and electronic health record software. This expertise has helped us to build a client base that is 80% healthcare clients.

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Cloud Solutions

Electronic Office provides best-in-class cloud based IT solutions including Microsoft's Office 365 platform, data backup and recovery, antivirus and antispam, and voice solutions.

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IT Security

Understanding network security can be complicated, but ensuring that your network is secure from malicious threats shouldn’t be. Protect your infrastructure from threats and compliance violations with powerful, easy-to-use solutions.

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IT Assessments

Whether you're assessing your business's readiness for the cloud, evaluating staffing issues or looking to cut IT costs, the in-depth nature of Electronic Office's IT Assessments allow our staff to ensure that all your critical questions get answered.

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Data Backup

With our backup solution, you can expect to have your data and applications protected, accessible and available quickly. We provide peace of mind knowing that you are prepared for anything with on-demand verification that your server and data have been replicated.

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Our mission:
Be the trusted technology advisor of each client we serve.

Established. Experience. Expertise.

The experience, expertise and education of our staff as well as the longevity of our company sets us apart from other IT providers. The Electronic Office is recognized as a technology thought leader in Western North Carolina. Our highly-trained team provides best-in-class support from our Network Operation Center (NOC).

Leadership

Kemper W. Brown

CHAIRMAN AND FOUNDER

Electronic Office was founded by our president and CEO, Kemper W. Brown. Kemper is originally from New Orleans and moved to Atlanta, where he worked as a systems analyst for Georgia Power. In 1981, he and his wife moved to Asheville to start the business and build a home. Kemper holds an MBA from Tulane University and is a Certified Information Systems Security Consultant.

Kemper Brown, Jr.

CHIEF EXECUTIVE OFFICER

Kemper is an Asheville native where he grew up working at the Electronic Office. He graduated from the University of North Carolina at Chapel Hill with a BS in chemistry. Following 3 years working in biotechnology and drug development, he moved back to Asheville to join Electronic Office in 2011. Kemper attended the Carolina Business Institute and is a Certified Information Systems Security Professional (CISSP). His interests include tennis, skiing, entrepreneurship, technology, and family businesses.

Matthew Shea

CHIEF OPERATING OFFICER

Originally from New Hampshire, Matt moved to Asheville from Florida, where he attended Broward College, and was a logistics coordinator for Miami-Dade County. Prior to his current position, Matt served as Service Manager and later Operations Manager. Matt holds numerous industry hardware and operation certifications.

Management Team

Brett J. Yarrington

EXECUTIVE DIRECTOR OF CLIENT SERVICES

Brett is originally from the Tampa Bay area of Florida where he functioned as a business analyst and later as a successful executive account manager for Sage Software. Brett moved to Western North Carolina in 2008 to raise his children and pursue outdoor interests. Combining a mix of experience, professional leadership and business strategy, Brett works with clients to maximize the benefits of technology.

Kevin James

IT MANAGER

Kevin and his wife Lori moved to the Asheville area from Vermont in 2009 and shortly after he began his career at Electronic Office. While working for IDX Systems and later GE Healthcare, Kevin gained many years of experience in several areas of IT. Kevin currently holds a Microsoft MCSE certification.

Victor Ray

SERVICE DELIVERY MANAGER

Prior to moving to Asheville in 2014, Victor worked as a client user support specialist for Ascension Health in his hometown of Indianapolis, Indiana. He also held positions as business relations manager and service delivery manager with the Consolidated City of Indianapolis and Marion County. Through both experiences he developed extensive knowledge in client relationship management, business analysis, project management, and service delivery management.

Lacey Hein

BUSINESS/HR MANAGER

Originally from Charleston, SC, Lacey has lived in WNC for over 20 years. She holds a bachelor of science degree in business administration with a specialization in finance from UNC-Pembroke and has over 12 years of experience in human resources, office management, and accounting. Lacey is an avid horseback rider focusing in Western Dressage and volunteers with the Hendersonville High School Band and Boy Scout Troop 605.

Our History

1981

Where It All Began

On October 1, 1981, The Electronic Office (EO) opened at 780 Hendersonville Road in the South Forest Shopping Center as a retail store selling and servicing typewriters, word processors, and microcomputers.

1984

Leading the Way in Medical IT

The Electronic Office collaborated with pediatric surgeon Dr. Frederick "Fritz" Rector to develop and implement the first medical practice management system in Asheville.

1993

First Internet Service Provider

Kemper Brown, Bill Fishburne and the Electronic Office founded Internet of Asheville (IOA). IOA was the first internet service provider in Western North Carolina.

Internet of Asheville Founders Kemper Brown and Bill Fishburne

2003

Growth and Expansion

In the autumn of 2003, the Electronic Office moved to its current location at 1257 Sweeten Creek Road. This secure facility would provide the space needed to transition EO from a product-based to a services-based company.

2004

First in Managed IT Services

Electronic Office achieved another first in Western North Carolina by launching a managed IT services solution. Using cutting-edge technology, EO began monitoring client systems 24x7x365.

EO Receives Asheville Area Chamber of Commerce Award

2016

Our Team Today

Today, The Electronic Office has grown to a team of over 80 associates.

Our Partners

The Electronic Office takes pride in partnering with best-of-breed organizations that share our values and commitment to excellence. These partners range from international enterprises to local small businesses, and all have been recognized across our industry.

News & Events

World Backup Day is March 31: Have You Taken the Pledge?

When was the last time you backed up your computer files? If the answer is more than a couple days (or you can’t even recall the last time), you are at risk of losing more than you may expect. Hard drive failure or data corruption can cause more than a headache—it can mean the end of your business, the loss of the next Great American Novel, or the deletion of irreplaceable photos. Making an exact copy of your files and data, known as a backup, is so critical for everyone that there’s even an international awareness day on the topic, World Backup Day.

WannaCry IT Security Protection Case Study: What You Should Know

The far-reaching WannaCry ransomware attack made international headlines last year when unidentified hackers encrypted the data of more than 200,000 computers in over 150 countries between May 12–14, 2017. Large corporations or tech giants weren’t the only ones targeted. The attack affected an assortment of entities, from financial institutions and hospitals to banks and individuals. Although it only lasted a couple of days, the effects were long lasting—and so were the lessons learned.

Cybersecurity 101: Protecting the Medical Practice in an Evolving Threat Landscape

Today, it’s not just large corporations (and infamous breach victims) like Target and Sony who are at risk of breaches or cyber attacks; it’s everyone. The perpetrators aren’t so much setting their sights on one company and trying to get in as they are automating their systems to find and exploit vulnerabilities and execute phishing schemes. What’s so scary is that small practices and organizations now also find themselves in the crosshairs.

Company News: Our Commitment to the Lifesaving Work of Mission Health

At Electronic Office, we strive to be a good neighbor in our hometown of Asheville, NC. One way that we show our commitment is through charitable giving.

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Careers

We hire the best in the business.

At The Electronic Office, we take pride in the strength of our team. We are always looking for talented individuals who share our passion and values.

IT Hardware Technician I

The IT Hardware Technician I is responsible for handling first level support of service requests. This relates to all technology, to include: workstations, printers, networks, and vendor specific hardware and software.

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IT Hardware Technician II

The Hardware Technician II is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software, as well as some line of business applications.

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IT System Engineer Level I

The IT System Engineer Level I is responsible for handling second level support of service requests from our clients. This position can either be remote, onsite or embedded. This relates to all technology including workstations, servers, printers, networks, vendor specific hardware and software, as well as client specific line-of-business applications.

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IT System Engineer Level II

The IT System Engineer II is responsible for handling third-level support of service requests from our clients. This position can either be remote, onsite or embedded. This relates to all technology including workstations, servers, printers, networks, and vendor specific hardware and software, as well as line of business applications.

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We're recognized for our work.

2016

Top 501 Managed Service Providers

Recognized as one of the world's top 501 managed service providers

2015

Top 501 Managed Service Providers

Recognized as one of the world's top 501 managed services providers

2014

Top 501 Managed Service Providers

Recognized as one of the world's top 501 managed services providers

2013

Top 501 Managed Service Providers

Recognized as one of the world's top 501 managed services providers

2016

Top 100 Vertical Market MSP

Honored as a top managed services provider in healthcare

2017

Gold Competencies

Midmarket Solutions Provider, Datacenter, Identity and Access

Electronic Office is the most recognized Microsoft partner in Western North Carolina.

2017

Silver Competencies

Datacenter, Devices and Deployment, Hosting, Identity and Access, Midmarket Solutions Provider

Electronic Office is the most recognized Microsoft partner in Western North Carolina.

2009 - 2016

Premier Service Partner Award

This premier designation highlights Electronic Office as one of Lenovo’s best-in-class service and solutions providers.

2015

Pioneer 250

Recognizing companies with a business model heavily weighted toward managed services and focused on the small and mid-size business market

Contact

We’re here to help.

Address:

1400 Sweeten Creek Road
Asheville, North Carolina 28803

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Phone:

(828) 274-1196

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